FAQ
General
What is a Normal Minimum Order Quantity?
In Gidea PAC, a typical MOQ ranges from 5,000 to 20,000 units.
Can you provide samples of your product for free?
We give out free samples of product we have on stock. If you need more samples than usual, we charge a small fee. We also ask customers to pay for shipping using their own FedEx or UPS account or with a credit card. For some specially made samples, we charge a fee to cover the costs of making and bringing in the samples for you.
How long does custom sampling take? Is the sample fee refundable?
Custom sampling usually takes 7–15 working days, depending on the complexity of the project.
If your bulk order quantity meets our MOQ requirement, the sample fee can be fully refunded and deducted from the bulk order payment.
What is the lead time for make-to-order?
The lead time for large quantity orders can vary depending on the specific requirements and order size usually 5K-10K. We work closely with our clients to provide estimated lead times and ensure timely delivery.
What payment terms and trade terms do you support?
We generally accept T/T (Telegraphic Transfer). Our standard term is a 50% deposit in advance and the remaining 50% balance paid before shipment.
The most commonly used trade terms are FOB and CIF. For selected countries and regions, DDU and DDP terms may also be available.
Given the current global situation causing fluctuations in freight and raw material costs, how long is your price validity?
Due to fluctuations in raw material prices and global supply chain costs, our quotations are typically valid for 30 days.
We recommend reconfirming the latest pricing with our sales team before placing an order.
Ocean freight rates will be charged based on real-time quotes at the time of booking.
Can I use my own shipping account?
Yes, please provide your FedEx account number before you place order.
What is the labelling regulation?
Cosmetic packaging labeling requirements vary by country and region. Depending on the target market, labels may need to include the product identity, ingredient list, net quantity, manufacturer information, batch code, expiration date, usage instructions, and any required warnings or precautions.
Brand owners are responsible for ensuring regulatory compliance in their destination market. Our team can provide general guidance based on our experience serving global beauty brands.
Products
Can you provide a custom mold for my brands?
Yes. At Gidea PAC, we offer a wide range of customization options, including shape, material, color, decoration, printing, and surface finishes to help bring your packaging vision to life.
Can you provide a product catalogue?
Yes! Here is Gidea PAC lastest catalogue.
Do you offer color matching? What customization options are available for decoration and surface finishing?
Yes, we offer a comprehensive range of decoration and surface finishing services.
Color Matching
We can match virtually any Pantone color for plastic bottles, jars, and caps.
Color swatches or pre-production samples will be provided for approval before mass production.
For spray coating, we can achieve metallic, matte, gradient, and soft-touch effects.
Printing & Decoration Options
· Screen printing (1–4 colors)
· Hot stamping (gold, silver, or custom foil colors)
· UV coating / soft-touch coating
· Spray coating (solid, gradient, metallic, or matte finishes)
· Label application (self-adhesive labels or shrink sleeves)
· Laser engraving
Simply provide your artwork files (AI, CDR, or PSD format) along with the desired Pantone color codes, and our design team will prepare artwork mockups or samples for your approval.
What is an airless bottle, and what are its advantages?
An airless bottle isolates the formula from external air using an internal piston or vacuum pouch mechanism.
Its core advantages include:
Oxidation Prevention: It blocks oxygen to help prevent sensitive skincare ingredients (such as Vitamin C and Retinol) from oxidizing and degrading.
Reduced Air Exposure: By minimizing contact with air, it helps maintain product stability throughout use.
High Evacuation Rate: It enables 360-degree dispensing from any angle and ensures a high pump-out rate to minimize product waste.
Are your bottles and jars suitable for all skincare formulas?
Although our packaging is compatible with most lotions, creams, serums, and toners, different formulations have unique viscosities, pH levels, or essential oil contents.
Therefore, we highly recommend that customers conduct compatibility testing using our samples before mass production to ensure optimal compatibility between the packaging and the formula.
Are your packaging products compatible with standard filling machines?
Yes, the vast majority of our packaging products are designed to be compatible with standard automatic filling and capping equipment. Our bottles, jars, and tubes are manufactured with industry-standard neck finishes, such as 18/410, 20/410, 24/410, and 28/410.
If your filling line has specific requirements, we recommend the following:
· Share your filling machine specifications with us, and we will verify compatibility.
· We can provide samples for compatibility testing before mass production.
· For custom molds, we can design neck finishes and packaging dimensions to match your existing filling equipment.
This helps ensure seamless integration between your packaging and production line, minimizing downtime and maximizing operational efficiency.
If we order multiple matching components (e.g., bottle + pump + cap), do you ship them pre-assembled?
We usually pack and ship the bottles, pumps, and caps separately to facilitate your filling process.
If your factory’s filling line requires pre-assembled delivery, please let us know in advance. We will evaluate the feasibility and adjust the packaging plan accordingly.
How to use a dropper bottle?
1.Fill liquid into the glass bottle;
2.Screw on the dropper cap;
3.Squeeze the rubber head, then open the cap;
4.Drip down the liquid.
How we package dropper bottles?
1.Bottle, cap, rubber head, and glass pipe are packaged separately.
2.Glass bottles are packaged into divided inner cartons, then placed into a larger box.
3.Caps and rubber heads are packed into clear bags, and glass pipes are packed into shrink bags, then placed into a box.
4.Shipping marks are stuck on the outer box.
Quality
What certifications does your factory hold?
We operate under strict quality and management standards. Our factory holds and complies with the following certifications and systems:
· ISO 9001:2015 – Quality Management System
· ISO 14001 – Environmental Management System
· SGS, Bureau Veritas, and Intertek – Support for third-party product testing and factory audits
For specific markets, we can also meet the following regulatory requirements:
· EU REACH Regulation and RoHS Directive
· U.S. FDA requirements for food-contact and cosmetic-contact materials
If you require specific certifications, test reports, or compliance documentation, please let us know. Our Quality Control (QC) team will be happy to provide the relevant documents and support.
Can we conduct a third-party factory audit (e.g., SGS, Intertek) or send our own QC to inspect the goods?
Absolutely, you are more than welcome to.
Whether it is a third-party inspection company such as SGS or Intertek, or your own QC team, please contact our sales team 3–5 working days in advance to schedule an appointment.
We will fully cooperate with the on-site inspection and related arrangements.
What happens if there is a quality issue with the goods? What is your after-sales policy?
We stand behind the quality of our products and are committed to resolving any quality concerns promptly and fairly.
If you identify a quality issue, please:
· Notify us as soon as possible after receiving the goods.
· Provide clear photos or videos showing the issue for evaluation.
Our Quality Control (QC) team will immediately investigate the case by reviewing production records, retained samples, and batch traceability data.
For issues confirmed to be caused by manufacturing defects, we will provide one of the following solutions depending on the severity and circumstances:
· Replacement of the defective quantity with your next order; or
· Compensation through a credit or deduction on a future order.
To ensure full traceability, we retain production samples from every batch for a minimum of 24 months, allowing us to verify and investigate any quality concerns efficiently.
Our goal is to resolve issues quickly, fairly, and professionally. We value long-term partnerships over short-term transactions and are committed to supporting our customers throughout the entire cooperation process.
Sustainability
What is ocean-bound Plastic(OBP)?
Ocean-bound plastic(OBP) is an “Abandoned Plastic Waste” (microplastics, mezzo-plastics and macro-plastics), located within 50km from shores where waste management is inexistent or inefficient.
What is post-consumer recycled(PCR) Plastic?
PCR is short for post-consumer recycled. After the post-consumer plastic is recycled, it is sorted, cleaned and granulated by the recycling system to make new plastic granules. Plastic pellets have the same structure as the plastic before recycling. This practice not only reduces carbon dioxide emissions, but also reduces energy consumption.
How PCR material produced?
The process of producing PCR typically starts with the collection and sorting of discarded plastics from commercial and residential recycling programs. The collected items are then ground, washed, dried, and pelletized.
To ensure high-quality PCR material, only recyclable plastics can be collected, as the recycling process degrades non-recyclable plastics beyond reuse. Currently, the most frequently used PCR materials include PP, PE, and PET.
What is PLA?
Polylactic acid, also known as PLA, is a type of plastic made from renewable and organic sources like corn starch or sugar cane. Unlike most plastics that are derived from fossil fuels through petroleum distillation and polymerization, PLA is produced using biomass resources.
Which packaging categories can bamboo material be used for?
Bamboo material can be used for a wide variety of beauty packaging categories. It can be used to make jars for creams, balms, and face masks, tubes for lip balm, lotion, and sunscreen, bottles for shampoo, conditioner, and body wash, caps and lids to seal and protect glass or plastic containers, as well as beauty tools such as makeup brushes and applicators.
What is mono-material packaging?
Mono-material packaging means that the entire packaging component (including the bottle body, pump, spring, and gaskets) is made from a single type of plastic, such as Mono-PP or Mono-PET.
Traditional pumps contain metal springs or a mix of different plastics, which require manual separation before recycling. In contrast, mono-material packaging can be recycled as a single component, improving recyclability and supporting a circular economy.
What is the difference between PCR and OBP plastic?
PCR (Post-Consumer Recycled) plastic is made from plastic waste that has already been used and recycled through established collection systems. OBP (Ocean-Bound Plastic) refers to plastic waste collected from areas at risk of leaking into the ocean before it reaches marine environments. Both materials support sustainability goals, but OBP focuses specifically on preventing ocean pollution, while PCR focuses on recycling existing plastic waste into new products.